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IMS’s High-Value Business Development Presentations
| Complete IMS Presentation List |
Cultivate Quality, Profitable Customers Developing loyal, satisfied and profitable customers in today’s challenging economy takes more than sound service tactics (like positive customer attitude, good customer relationship skills, and committed employee effectively solving customers’ problems). Business owners and marketing/sales/customer-service executives also need to think of their customers strategically by both a) pursuing the most appropriate customers with their most profitable offerings, and b) building an organization that will deliver exceptional quality and service competitively to different types of customers. This seminar examines what it takes to build long-term, profitable business with your customers by effectively focusing your company’s limited energy and resources. Mine for Business: Using Indirect Approaches to Reach Customers The tendency for most business development professionals is to pursue their customers directly. However, most business is often gained indirectly, via referral sources and other intermediaries. In this session, come learn strategies for developing continuous client engagements via: - Cultivating New Business Opportunities with Your Existing Clients - Growing Your Business via Contacts, Connections and Collaborations - Reacquiring Past Users of Your Services - Generating a Presence in the Marketplace that Stimulates Quality "Word of Mouth" Advertising Shepherd more business to your doorstep through these profound, practical and proven practices. Build and Maintain High-Value Customer Relationships What is at the core of building productivity among individuals, both between and within organizations? It is dependent upon our ability to work together at a deep and meaningful level with peers, managers, customers or contractors. This, intern, is dependent upon our ability to understand what is critically important to the others. If we don’t understanding what is most important to another person, then we can get caught doing only what people ask for (or what we think or assume they want) which may not have deep or lasting value for them, or us. Come learn about the principles and practices to find out what is truly most valuable to someone, be it a customer or colleague, and thus build deeper, more collaborative partnerships between you and the people you need to work with every day. Portray a Powerful, Professional Presence Leaders don't just think and do things, they have a certain ways of being and acting that allows them to succeed and have impact in the world. And the greatest of leaders have the versatility to adapt to any situation, person, or event and operate in a manner that facilitates the achievement of the best results. For all business professionals, navigating our complex world requires not only methods and processes that provide solutions, but also "ways of carrying ourselves" that provide us with measured confidence and certainty, make us attractive to customers, and be able to effectively impact their condition. Developing our full outward capacity requires us to be versatile in our approach, thereby having greater impact in our world. Come learn about powerful practices that keep you present and powerful in all customers and colleague situations. |
Please contact us if you would like us to special presentation tailored to your organization and audience. |